Dear recipient, my name is Heidi. I am currently visiting researcher at Taylor’s University, Lakeside Campus. 
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I am working on my PhD research – topic Market disruption: Rapid changes fueling sustainable business model innovation in the Hospitality Field. As we live in post-pandemic market, change capacity is crucial for future success. This survey is designed to gather insight on how HORECA, tourism and events business companies and their employees act in turbulent business environment. Please note, in this survey we focus on changes brought upon the COVID-19 pandemic. As you answer, please consider current state in your company.
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This survey takes 15-30 minutes to complete. I value your time and thank you for your input – It truly helps my PhD research to progress! I invite practitioners on all levels from all different operations within these industries to join in – it is utmost important in order for me to draw a wholesome picture of this topic on our field. All answers will be handled anonymously, no company/person name will be revealed. All the statements in the survey are based on previous research papers published. If you leave at the end you e-mail, I will later send results to you.
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If you wish to learn more about my research journey, please check out www.heidivah.com
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You can contact me via e-mail: heidi.vahanikkila@ebs.ee
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Next you will find a set of statements. How do you feel about them?
Please answer on scale 1-7 (1= I totally disagree.... 7= I fully agree)

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* 1. Our company supports employees independent decision making

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* 2. Our company finds it important, that employees feel their work to be meaningful.

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* 3. Our company supports employees to be socially responsible.

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* 4. Our company helps employees to feel at ease in their work.

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* 5. Our company encourages employees to share openly their personal goals and wishes for their work.

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* 6. Our company expresses clearly to employees common goals which are to be shared by the company and employees.

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* 7. Our company encourages employees to share ideas and thoughts without the intimidation of being embarrassed.

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* 8. Our company tolerates experimenting and failure

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* 9. Our company supports personal achievements

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* 10. Our company supports employees to reach their personal goals

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* 11. Our company rewards employees equally

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* 12. Our company supports employees networking inside the company

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* 13. After COVID-19 networking in our company takes place at the moment

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* 14. Our company supports employees sense of community and unity

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* 15. Our company supports actions which allow employees to do together what they feel is needed

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* 16. Our company encourages networking with other companies and organizations

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* 17. Our company supports the individual identity of different teams in our company

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* 18. Our company encourages sharing information on our innovations also outside of our company

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* 19. Our company provides employees with necessary material resources to cope in change

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* 20. Our company encourages employees to think change as a positive opportunity

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* 21. Our company shares empathy and compassion to employees in change

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* 22. Our company has created environment in which experimenting is supported

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* 23. In our company employees can share also feelings of uncertainty and scares concerning change

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* 24. Our company supports team autonomy by sharing enough resources for innovations

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* 25. Our company helps employees to concentrate on the most important things in change

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* 26.  Our company helps employees to solve problems by utilizing multiple viewpoints to challenge at hand

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* 27. Our company supports learning

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* 28. Our company helps employees in achieving new skills and competencies

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* 29. Our company promotes We can achieve anything attitude

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* 30. Our company supports initiatives which help us to take actions our customers see valuable

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* 31. Our company helps us to keep up with all the changes around us

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* 32. Our company gives us new assignments and changes work tasks as needed in changing environment

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* 33. Our company supports employees to succes in their work

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* 34. Next statements are concerning your own viewpoints and characteristics…

I love to learn new things

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* 35. I can improve my skills and be better at my work this way

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* 36. I enjoy of having clearly set out tasks at work

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* 37. My brain is like a muscle, which can be trained by thinking challenging problems

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* 38. To finish, please answer these open ended questions by writing your thoughts freely

What implications lessons learned during COVID-19 crisis has brought to managing business model innovation?

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* 39. COVID-19 brought upon a total disruption. But in some cases, it has created new possibilities. What are the most important/interesting innovations that have occured on our field ? You may give examples from your own company or from somewhere else.

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* 40. Foresight (also called strategic foresight) is an approach that aims at making sense of the future, understanding drivers of change that are outside of one’s control, and preparing for what may lead to success or failure in the future. How much did your company look into foresight before COVID-19 and has this changed - how do you use foresight? Which foresight tools are you using?

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* 41. How important is sustainability to your company? How does this integrate into your business model innovation work?

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* 42. THANK YOU! Last thing I ask for, is some background info on you. All answers will be anonymized - no names/companies will be shared.

Your name

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* 43. Your company

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* 44. You are

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* 45. What is your age in numbers

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* 46. Are you

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* 47. Are you working in

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* 48. If you answered other in the previous question, please specify

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* 49. City you work in

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* 50. Country you work in

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* 51. Can I contact you for an interview face-to-face to understand more of your thoughts?

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* 52. Write here your e-mail if
 » you answered YES to the previous question
 » or if you wish to receive info on the survey results

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* 53. Any other comments, thoughts or ideas you still wish to share?

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